The Ultimate Ticket Bot
Elevate your community support experience with Ticket Genie, the all-in-one solution designed specifically for Discord servers.
Empower users to open support tickets instantly by clicking dedicated, topic-specific reaction buttons that streamline the support process.
Automatically generate and securely store an encrypted transcript of every closed ticket in the cloud for reliable record-keeping and easy retrieval.
Enhance efficiency by using customizable pre-ticket forms that prompt users to provide essential information before a ticket is created.
Gather actionable insights by collecting user ratings and feedback directly through tickets, enabling you to monitor service quality in real time.
Allow support representatives to professionally claim and directly manage tickets, ensuring personalized follow-through and accountability.
Organize your support workflow by assigning dedicated teams to specific ticket categories, each managed through separate panels.
Monitor your support performance with an interactive dashboard that delivers live insights into ticket volume, response times, and customer satisfaction.
Automatically route incoming tickets to the most available and qualified team member based on workload and expertise, ensuring prompt, efficient resolutions.